Support
For questions, bug reports, or feature requests, email us and we will reply as soon as possible.
Contact
- Email: me@nine20.net
- Please include your device, OS version, and a description of the issue.
Frequently asked questions
Where is my data stored?
Accounts and passwords are encrypted with SQLCipher and stored on your device by default. With sync enabled, the server stores ciphertext created on device, a wrapped sync key, and required unencrypted sync metadata. Account names, passwords, and TOTP seeds are not stored in plaintext.
Can I use the app offline?
Yes. The local vault works without an account or network connection. Sign-in and optional cloud sync require a connection.
Does my data move when I change devices?
Without sync, your data remains local-only. With sync enabled, you can restore encrypted data using the same sign-in and master password.
Can you recover my master password?
No. The master password is never sent to the server and cannot be recovered or reset by us. Losing it can make encrypted sync data unrecoverable.
I forgot my app lock.
The lock cannot be recovered for security reasons.
What happens when I turn sync off?
Your local vault remains on the device and new changes stop syncing. When deleting remote data, also turn sync off on other devices as instructed so an older device does not upload records again.
Does autofill work on every platform?
Android and iOS support their system autofill services. Enable Password Manager in your device autofill settings. Availability can vary by app, website, browser, and operating-system behavior.
How is copied password data handled?
Copied passwords are automatically cleared from the clipboard after a short delay to reduce unintended exposure.
See the Privacy Policyfor details about data handling.
To remove an account or remote data, follow the account and data deletion guide.